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Qualification
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Bachelor’s degree in engineering or equivalent experience required.
Experience
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Minimum experience of +5 Years in similar Fields.
Required Skills:
- Knowledge in KIA products.
- Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems.
- Strong analytical approach to problem resolution.
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- Occasional travel required domestically and/or internationally.
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- SAS/SQL experience preferred..
- Strong technical writing capabilities and oral communication skills.
- Working knowledge of PC and software.
- Good attention to details.
- Presentation skills.
- Effective technical and problem-solving skills.
- Commercial awareness.
- Technical and Theoretical knowledge.
Duties and Responsibilities:
- Manage platform(s) by identifying, investigating, and analyzing product quality/service concerns related to Kia vehicle(s)
- Reporting product quality/service concerns through Quality Information Reports (QIRs)
- Review data sources such as warranty, Customer Care, and browse social media, and develop action plan for quality improvement as needed
- Answer customer calls and prepares vehicles’ service schedules accordingly
- Inspect incoming vehicles into the Workshop & customer sites
- Guide service Technicians to inspect the machines and prepare the required quotes and follow up with customers & acknowledgement accordingly
- Monitoring the machines repair based on complaints by the customer during repair or service operations and proper writing reports on Job cards
- Coordinate with Service coordinator to process of opening job cards and machines follow up in the Workshop & outside in field
- Coordinate with original machine manufacturer of the complaints and follow up to get solutions as required on the jobs
- Perform final inspection on repaired/serviced vehicles to ensure that customer complaints and inquiries were covered by the Workshop in addition to ensuring the cleanliness of the vehicle
- Prepare / Advise invoices for the performed jobs at the workshop after closing job cards
- Schedule the activities of the machines in workshop which may be delegated to job holder as required
- Coordination with Parts & sales dept for quotes & Parts consumption details based on the machine population with the division
- Escalation of high priority issues to management for further review
- Support Kia and Customer Care with quality advice as needed to prevent comebacks and potential repurchase(s)
- Ability to use common engineering measurement tools (ie. micrometres, dial indicators, digital volt ohm meters and oscilloscopes)
- Ability to use common service garage equipment (ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.)
- Ability to independently prioritize investigations and work assignments to best meet department and corporate goals and objectives with minimal supervision
- Ability to make thorough and accurate assessments as to seriousness of problem conditions with minimal supervision
- Design and deliver internal technical training to staff
- Organizes program of practical and technical instruction, including demonstrations of skills required in automotive professions
- To promote a climate of learning and development in vehicle sales and parts departments
- Evaluate performance of participants during and after the training for optimum use of skills and competencies
- Train Staff in the importance of accuracy, neatness, efficiency, resourcefulness and good work habits in service department
- Should be able to attend various training courses conducted by KIA
- Shall be knowledgeable of A.A. Bin Hindi Internal procedures and policies
- Perform other duties and responsibility as agreed upon by the Service Centre Division Manager and Job holder
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