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BIN HINDI MOTORS (KIA)

Job Ref. #:   10000188
SALES CONSULTANT - RETAIL (Light Vehicle)

Job Overview:

  • Carry out professional Sales and Marketing activities; build rapport and trust with the customers; provide prompt assistance to customers accompanied with hospitality; gather market & product information; prepare necessary sales reports and work documents; maintain excellent connections with customers.


Qualification
  • School or Diploma education is preferred..


Experience
  • Minimum experience of 3 Years in similar jobs.






Qualification
  • Bachelor’s degree in engineering or equivalent experience required.


Experience
  • Minimum experience of +5 Years in similar Fields.


Required Skills:
  • Knowledge in KIA products.
  • Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems.
  • Strong analytical approach to problem resolution.
  • .
  • Occasional travel required domestically and/or internationally.
  • .
  • SAS/SQL experience preferred..
  • Strong technical writing capabilities and oral communication skills.
  • Working knowledge of PC and software.
  • Good attention to details.
  • Presentation skills.
  • Effective technical and problem-solving skills.
  • Commercial awareness.
  • Technical and Theoretical knowledge.


Duties and Responsibilities:
  • Manage platform(s) by identifying, investigating, and analyzing product quality/service concerns related to Kia vehicle(s)
  • Reporting product quality/service concerns through Quality Information Reports (QIRs)
  • Review data sources such as warranty, Customer Care, and browse social media, and develop action plan for quality improvement as needed
  • Answer customer calls and prepares vehicles’ service schedules accordingly
  • Inspect incoming vehicles into the Workshop & customer sites
  • Guide service Technicians to inspect the machines and prepare the required quotes and follow up with customers & acknowledgement accordingly
  • Monitoring the machines repair based on complaints by the customer during repair or service operations and proper writing reports on Job cards
  • Coordinate with Service coordinator to process of opening job cards and machines follow up in the Workshop & outside in field
  • Coordinate with original machine manufacturer of the complaints and follow up to get solutions as required on the jobs
  • Perform final inspection on repaired/serviced vehicles to ensure that customer complaints and inquiries were covered by the Workshop in addition to ensuring the cleanliness of the vehicle
  • Prepare / Advise invoices for the performed jobs at the workshop after closing job cards
  • Schedule the activities of the machines in workshop which may be delegated to job holder as required
  • Coordination with Parts & sales dept for quotes & Parts consumption details based on the machine population with the division
  • Escalation of high priority issues to management for further review
  • Support Kia and Customer Care with quality advice as needed to prevent comebacks and potential repurchase(s)
  • Ability to use common engineering measurement tools (ie. micrometres, dial indicators, digital volt ohm meters and oscilloscopes)
  • Ability to use common service garage equipment (ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.)
  • Ability to independently prioritize investigations and work assignments to best meet department and corporate goals and objectives with minimal supervision
  • Ability to make thorough and accurate assessments as to seriousness of problem conditions with minimal supervision
  • Design and deliver internal technical training to staff
  • Organizes program of practical and technical instruction, including demonstrations of skills required in automotive professions
  • To promote a climate of learning and development in vehicle sales and parts departments
  • Evaluate performance of participants during and after the training for optimum use of skills and competencies
  • Train Staff in the importance of accuracy, neatness, efficiency, resourcefulness and good work habits in service department
  • Should be able to attend various training courses conducted by KIA
  • Shall be knowledgeable of A.A. Bin Hindi Internal procedures and policies
  • Perform other duties and responsibility as agreed upon by the Service Centre Division Manager and Job holder


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